Monti Online Shop

Terms and conditions of sale

WEBSITE RULES

ONLINE ARTICLES AND IMAGES

MONTIBOUTIQUE.COM declines any and all responsibility regarding the possibility that, due to the specific configuration of the customer's computer or to its malfunction, the colours of products viewed on the website may appear to be slightly different from the original ones.

The images contained on the MONTIBOUTIQUE.COM website are the property of MONTIBOUTIQUE.COM. Any unauthorised use of such images, without the express written consent of MONTIBOUTIQUE.COM shall be prosecuted according to the law.

It is possible that designers may decide to make changes to specific clothing items during production or decide not to produce them. In the event that the article is not produced, or that there are discrepancies between the clothing items shown in the website images at the time the customer pre-orders an item and those that actually arrive in store, MONTIBOUTIQUE.COM shall contact the customer to obtain expressed approval of the corresponding changes and to proceed to shipping or cancelling the order and providing for a refund.

For more information please contact: customercare@montiboutique.com

AVAILABILITY OF ITEMS

The stock of items featured on MONTIBOUTIQUE.COM reflects the actual availability of the item in terms of size and colour. The website is connected to all shops and warehouses associated with MONTIBOUTIQUE.COM.

As an authorised dealer of all brands sold on the website, MONTIBOUTIQUE.COM guarantees the authenticity of every item.

Once the order request has been received, MONTIBOUTIQUE.COM reserves the right to confirm the availability of the items purchased. 

In the event that the items ordered are not available, or if for some reason the order cannot be processed as per the customer's request, MONTIBOUTIQUE.COM’s Order Department shall provide timely notice to the customer in this regard.

MEASUREMENTS AND PRODUCT DETAILS

Every product available on the website includes images and a description of the details. For additional information or specific measurements relating to individual sizes, MONTIBOUTIQUE.COM offers a service that can be reached via email at customercare@montiboutique.com

PRICES AND CURRENCY

Prices, payments and invoices are in Euros. However, to help customers understand costs in their own currency, an automatic conversion service is available. The amount charged to your account may vary on the basis of exchange rate fluctuations and any bank charges applied by your bank.
For additional information in this regard please contact your bank or our customer service department.

FORMS OF PAYMENT

MONTIBOUTIQUE.COM accepts the following forms of payment:

CREDIT CARD

At the time of purchase, customers enter their credit card information in a secure electronic banking system, provided by Banca Sella.

Purchases can be made using Visa or Mastercard.

Please visit www.bancasella.it for more information.

CREDIT CARD SECURITY

All transactions are processed on a secure server, guaranteeing MONTIBOUTIQUE.COM customers maximum data protection.

MONTIBOUTIQUE.COM Customer Service operators are in no way authorised to request or accept credit card numbers and/or expiration dates of the same.

In order to ensure greater protection of e-commerce purchases, MONTIBOUTIQUE.COM recommends that customers comply with the Verified By Visa or Mastercard Securecode services, requiring a security PIN with which purchases can be made safely.

For more information, please visit www.visaitalia.com or www.mastercard.com/it.

CREDIT CARD CHARGES

If existing funds are sufficient to cover the purchase and the bank details provided are valid, the transaction will be processed instantly.
Credit cards will be charged at time of purchase even in the case of pre-orders, although the items will be shipped later in the season.

BANK TRANSFER

By choosing to pay by Bank Transfer, once the order has been completed the customer will automatically receive a confirmation e-mail containing MONTIBOUTIQUE.COM’s banking details, after which the items are set aside waiting for the bank transfer to be received on the account.

The customer is required to send a copy of the payment by email within 48 hours of receipt of the order confirmation.

If, within this period, MONTIBOUTIQUE.COM does not receive a copy of the payment, the order will be cancelled.

The order will be shipped when the bank transfer has been received and as soon as the items are in stock in our warehouse.

PAYPAL

By selecting the Paypal payment method customers can pay directly through their Paypal account. MONTIBOUTIQUE.COM reserves the right to ship items solely to the address listed on the verified Paypal account.

 

NEW CUSTOMERS

We wish to remind our customers that MONTIBOUTIQUE.COM may request your bank or Paypal to verify the transaction, including by directly contacting the counterparty bank. This verification may cause some delay in the shipment of the order.

MONTIBOUTIQUE.COM reserves the right to ship orders solely to the billing address associated with the payment method.

 

PRE-ORDERS

On the MONTIBOUTIQUE.COM website customers can pre-order items whose arrival is scheduled for the coming months.

The availability date indicated on the website is that confirmed by MONTIBOUTIQUE.COM suppliers.

For credit card or Paypal payments, the amount is charged at the time the order is placed.

For pre-orders paid by bank transfer, payment must be made within 48 hours from the time the order is placed.

MONTIBOUTIQUE.COM declines any and all responsibility for eventual changes to the delivery date, cancellations or changes to pre-ordered items due to production changes.

In case the order cannot be fulfilled, the amount paid shall be refunded using the original payment method.

Pre-order items will be shipped as they become available.

THE COUNTRY ASSOCIATED WITH THE SHIPPING ADDRESS SPECIFIED IN PRE-ORDERS CANNOT IN ANY WAY BE MODIFIED.

 

ORDER STATUS

Registered users who have credentials to access the private area on our website can check the status of their orders online.

We wish to remind our customers that once confirmed and processed, orders of articles already in stock cannot be changed. 
Orders placed separately will be shipped separately.

 

PROMOTIONAL CODES

Customers who have received a promotional code to use on the MONTIBOUTIQUE.COM website through newsletters, social networks or on approved promotional websites can enter this code during checkout. Each code is associated with a start and end validity date and this time limit cannot in any way be extended.

TERMS AND CONDITIONS

The security thread on items that are returned should be neither cut nor broken. The items must not have been worn, washed or altered and must not present any sign of use. The soles of footwear must be in perfect condition and must not show any signs of any kind.

Each item must be returned with all tags attached and including all original packaging and accessories (dust bags, hangers, garment bags etc.) received with the order.

All footwear and accessories must be returned in their original box, considered in all respects to be an integral part of the product itself and which should not have been damaged and/or altered in any way, nor used as the outer packaging for the shipment.

Returns must be shipped in the MONTIBOUTIQUE.COM box.

In the event that the customer receives defective merchandise or MONTIBOUTIQUE.COM has made a shipping error, the same instructions as above should be followed. MONTIBOUTIQUE.COM reserves the right to require photographic evidence before authorising returns of defective merchandise and assuming responsibility for shipping costs to return the items to its premises.

Swimwear and undergarments (bikinis, briefs, boxers, etc.) must be tried on over underwear. Return of such items will be refused and returned to the customer in case the transparent hygienic protection label has been removed or if the items show signs of wear.

Returns authorised by MONTIBOUTIQUE.COM must be shipped from the same country to which the original order was delivered.

MONTIBOUTIQUE.COM reserves the right to not accept returns if the delivery entails additional costs for MONTIBOUTIQUE.COM or requires pickup from a courier branch.

MONTIBOUTIQUE.COM also reserves the right to refuse unauthorised returns or which otherwise do not comply with the conditions set out herein.

In such cases, the goods shall be returned to the sender at the original shipping address.

The eventual acceptance of such returns, however, involves a 10% surcharge of the value of the returned merchandise.

For all aspects not specifically outlined here, the European law for distance commerce shall apply.

LEGAL TERMS

This notice contains the legal terms and conditions that govern the MONTIBOUTIQUE.COM website.
By accessing the MONTIBOUTIQUE.COM website users agree to accept and comply with all terms and conditions referenced herein. 
MONTIBOUTIQUE.COM reserves the right to request that users who do not agree or do not intend to comply with these terms refrain from using the MONTIBOUTIQUE.COM website.
Access to the website and its services is intended solely for personal use. 
The MONTIBOUTIQUE.COM website allows customers to view product information and purchase merchandise available.

PROPERTY – COPYRIGHT AND TRADEMARKS

MONTIBOUTIQUE.COM and all its content is the property of MONTI S.R.L. This includes documentation, images, fonts, design, music, software, codes and format scripts. The material on this website is copyrighted.

Any reproduction, modification, transmission, publication or redistribution of this material to third parties for commercial purposes is strictly prohibited without the express written consent of MONTI S.R.L.

MONTI S.R.L. prohibits the use of content or trademarks made available on the website for any other purpose than those mentioned above.

COMMERCIAL POLICY

FULFILMENT OF ORDERS
MONTI S.R.L. reserves the right to refuse an order in the event that it is not able to receive verification from the customer's Bank. Changes can be made to orders by contacting our customer care department, which will forward the customer confirmation of the exchange.
Orders placed separately will be shipped separately. MONTI S.R.L. reserves the right to delay shipping if the order cannot be shipped for reasons beyond our control. Special promotions or sales may cause shipping delays. MONTI S.R.L. reserves the right to refuse orders or to refuse the provision of services to anyone at any time.

END CUSTOMER
MONTI S.R.L. has created and published the MONTIBOUTIQUE.COM website for the purpose of offering a service reserved exclusively to its own customers.

CUSTOMER REQUIREMENTS
In order to place orders on the MONTIBOUTIQUE.COM website customers must:
– Be at least 18 years old
– Meet the requirements necessary to be able to establish legally binding contracts
– Have a valid e-mail address
– Have a valid credit card for payment: Visa, MasterCard or a verified PayPal account or bank account.

 

EXCLUSION OF LIABILITY
MONTI S.R.L. publishes information on its website in order to provide a service to its customers. However it declines any and all responsibility regarding the possibility of technical or factual inaccuracies and/or typographical errors, which shall be subject to immediate correction following notification of their existence.
MONTI S.R.L. also reserves the right to make corrections and changes to the website whenever necessary without prior notice.
MONTI S.R.L. offers no guarantee on the compliance of information published on its website with the laws of the customer’s country of residence.
MONTI S.R.L. declines any and all responsibility for any problems, damage or injury that the user may encounter while using the website.
MONTI S.R.L. guarantees that the WWW.MONTIBOUTIQUE.COM website is protected according to current international web standards. If the website is used properly, the user is protected from the risk of viruses.
MONTI S.R.L. declines any and all responsibility for any website malfunctions related to disabling cookies on the user’s browser.
MONTI S.R.L. reserves the right to amend/revise the Terms and Conditions contained herein through an update thereof, whenever it deems appropriate and without notice.
The user must comply with the Terms contained in this disclaimer, periodically checking for updates, changes and corrections.

 

ITALIAN LAW
Users who access the MONTIBOUTIQUE.COM website agree that all matters relating to its use are governed by current Italian State legislation.
MONTI S.R.L. in no way guarantees that the website content complies with the laws of other countries. Access to the MONTIBOUTIQUE.COM website from locations where its contents are illegal is expressly prohibited. Users who choose to access this website from such countries are fully aware of the legal consequences and sanctions they are likely to incur and shall be solely responsible for compliance with local laws.
With regard to cross-border disputes, the platform for alternative out-of-court settlements pursuant to EU regulation 434/2013 is accessible on the http://ec.europa.eu/odr website.