Monti Online Shop

Return policy

If for any reason the customer is not satisfied with their purchase, the unused item can be exchanged for a different size or returned for store credit or for a refund within 14 days from the date of delivery of the goods. Return shipping costs and duties are at the expense of the customer.

The security thread (seal) present on the items to be returned should be neither cut nor broken.

RETURN INSTRUCTIONS

Return shipments must be made within 14 days from the date of delivery of the goods.

3 types of compensation are available:

Size change

Items can be exchanged for a different size or a different colour of the same product, if available. The new clothing item requested can be returned using the same procedure.

Store Credit

As soon as the return is received and processed, the customer will receive a code for an amount equal the total value of the returned items, to be used for subsequent purchases.

Store Credit:

can only be used once, within 3 months from the return date

cannot be combined with other Store Credit

must be used entirely as part of one order of equal or greater value.

REFUNDS

The refund will be processed as soon as the goods arrive at the MONTIBOUTIQUE.COM warehouse and the items are verified.

For orders paid by Credit Card, the amount refunded will be available to customers within a period of approximately 10 days and will be visible on the next credit card statement. The timing can vary slightly depending on the banking system of the credit card used.

For orders paid by Paypal or Bank Transfer, the amount will be refunded on the original account.

The refund will be issued in the same currency as the original purchase. Any differences in amount due to exchange rate fluctuations will not be refunded.