Elisabetta franchi

Shipments are made by DHL, FedEx or UPS and all the shipping costs and any duties are at the expense of the customer.

Packages shipped to countries within the European Union contain no invoice or any other documentation indicating the value of the goods.
As required by customs procedures, all shipments to countries outside the European Union are accompanied by an official invoice stating the value of individual items.

ITEMS IN STOCK:
Items in stock are shipped within 1-2 working days (Monday-Friday) from the order date.
Shipments may take longer during periods of sales or promotions.

ARTICLES AVAILABLE FOR PRE-ORDER:
Pre-order items are shipped as soon as they are available in stock.
Payment is made at the time of order, although the items will be shipped later in the season.
We wish to remind our customers that MONTIBOUTIQUE.COM may request your bank or Paypal to verify the transaction, including by contacting the Bank directly. This verification may cause some delay in the shipment of the order.

Estimated times for delivery from the shipping date:
USA and Canada: 1-3 working days depending on the destination
Europe – Standard Shipping: 2-5 working days depending on the destination
Europe – Express Shipping: 1 working day for all major destinations / 2-3 working days for remote destinations
Latin America: 3-4 working days
Asia and the Middle East: 2-3 working days
Australia and Oceania: 2-3 working days for all major destinations / 4-5 working days for remote destinations
Africa: 2-4 working days
Russian Federation: 3-4 working days (DHL) / approximately 15 working days (EMS Russian Post)

MONTIBOUTIQUE.COM is not responsible for any delays due to customs operations and checks, or to force majeure beyond the control of MONTIBOUTIQUE.COM.

Please note that the following days are national holidays in Italy, on which couriers will not ship:
January 1 - January 6 - Easter and Easter Monday - April 25 - May 1 - June 2 - June 24 - August 15 - November 1 - December 25 - December 26

SHIPMENT TRACKING:
When the order is shipped, customers receive an email from MONTIBOUTIQUE.COM with the relevant tracking number and a link for monitoring the shipment progress.
In case of delays due to Customs offices, customers will be contacted directly by the courier.

ORDER DELIVERY
Upon delivery of the goods, customers are requested to carefully inspect the package before signing the shipment proof of delivery. MONTIBOUTIQUE.COM packages are carefully packed and sealed with MONTIBOUTIQUE.COM adhesive tape, wrapped around the package.

If for any reason the box appears to have been tampered with or if the tape appears to not be intact, customers are asked to accept the delivery with reservation or to refuse the delivery. In the event that the delivery has been accepted with an unauthorised signature or there is evidence of tampering with the package, customers are asked to immediately report this to the carrier and contact MONTIBOUTIQUE.COM directly at customercare@montiboutique.com

If the package is damaged, or if upon examining its contents part of the goods are missing, the packaging should be retained for additional investigation.

Any dispute regarding damages, losses or delivery to a wrong address must be received by MONTIBOUTIQUE.COM within 10 days of the delivery date specified on the courier website. Otherwise, any such dispute shall not be accepted.

All customers who have placed an order establish a business relationship with MONTIBOUTIQUE.COM and undertake to accept delivery of their parcel. If the package is not delivered for reasons attributable to the customer (incorrect address, consignee absent, incorrect phone number, etc.), or if the customer refuses delivery, shipping and any customs services will be deducted from any refund due to the customer.

SHIPPING INSURANCE
MONTIBOUTIQUE.COM shipments are insured free of charge against theft and accidental damage. Once the shipment reaches its intended destination, the insurance loses its validity.

If for any reason the customer is not satisfied with their purchase, the unused item can be returned for a refund within 14 days from the date of delivery of the goods. Return shipping costs and duties are at the expense of the customer.
The security thread (seal) present on the items to be returned should be neither cut nor broken.

RETURN INSTRUCTIONS
We book returns on behalf of the client at the same cost of the initial shipping fee within 14 days from the date of delivery of the goods. In case of returns from EXTRA EU Countries, return duties won't be charged to the customer.
Alternatively, the client can return the unwanted item/items with a courier of their choice.
Return shipments must be made within 14 days from the date of delivery of the goods at the following address:

MONTI SRL
Via Fantaguzzi 13
47521 - Cesena (FC)
Italy

Refund
The refund will be processed as soon as the goods arrive at the MONTIBOUTIQUE.COM warehouse and the items are verified.
For orders paid by Credit Card, the amount refunded will be available to customers within a period of approximately 10 days and will be visible on the next credit card statement. The timing can vary slightly depending on the banking system of the credit card used.
For orders paid by Paypal, the amount will be refunded on the original account.
In order to be eligible for a return, your item/s must be unused and in the same condition that you received it. We will refund the value of the returned product(s), less original shipping costs and taxes.
The refund will be issued in the same currency as the original purchase. Any differences in amount due to exchange rate fluctuations will not be refunded.
If you need further assistance, please do not hesitate to contact us at customercare@montiboutique.com